Meadow Crest

Board Meetings 

• How do I find out when the next Board meeting takes place? 

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.  

• Where can I find copies of the most recent Meeting Minutes? 

Meeting minutes are posted in the Documents section of TownSq.  

Common Area Maintenance 

• The landscaper is not cutting my backyard. Why? 

There can be several reasons why the landscaper may have been unable to mow the rear of your home. This could include not having access (gate was locked), standing water preventing the ability to mow, or other. Should you have any concerns, please submit a request via TownSq.  

• What does the Association maintain and what am I responsible for maintaining? 

Homeowners are responsible for maintaining their flowerbeds. Landscaper is responsible for maintaining common areas, and homeowners front yards.   

• I need to report a maintenance issue to a common area in the community... 

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.  

• What is the trash/waste pick-up schedule for my community? 

Mondays and Thursdays. Mondays are recycling day. 

• What is the bulk pick-up schedule for my community? 

Mondays and Thursdays. If there is a missed pickup or any other issue with your garbage / recycling service, please contact Republic Services at 817-317-2085 Monday - Friday from 7:30 a.m. to 5:30 p.m

• How do I get a mailbox key? 

Mailboxes are individual. Please contact your local United States Postal Center for additional information

Compliance 

• I just received a violation notice. Who can I talk to about it? 

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.   

• I need to report an issue with a neighbor's home.? 

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue. 

When does your compliance driver come through our community? 

Bi weekly. 

• Is there a list of do's and don'ts I can give to my tenant? 

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.  

Contacts 

• Who can I reach for help? 

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us: 

• TownSq App: Submit a request via our web and mobile application.   

• Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.  

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

• Shanea Grisby, Community Manager: By phone at 214-445-2700 (Office) or Via email  dedcrmanager@goodwintx.com.  

• Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.  
• How can I reach the Board of Directors? 

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq. 

Documents 

• Where can I find the governing documents of the association? 

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.  

Financial 

• What is my balance? 

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com 

• How do I pay my assessment? 

For your convenience, we offer several payment options: 

Option 1: Mail-In Your Payment to the following address: 

DEDCR – Meadow Crest Residential HOA

c/o Goodwin Processing Center 

PO Box 93447 

Las Vegas, NV 89193-3447 

Option 2: TownSq?website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account. 

From the web: 

1. Login to TownSq at?https://app.townsq.io/login 
2. From the top of your home page feed, select the account you’d like to make a payment on. 
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. 

? 

From the TownSq App: 

1. From the top of your mobile feed, choose the account you’d like to make a payment on. 
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. 

TownSq offers both ACH and debit/credit card payment options. When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee. 

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (DEDCR) in the memo section of your check.  

• Can I pay my assessment with a credit/debit?card?? 

Yes, credit/debit cards are accepted through TownSq.  

From the web: 

1. Login to TownSq at?https://app.townsq.io/login 
2. From the top of your home page feed, select the account you’d like to make a payment on. 
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. 

? 

From the TownSq App: 

1. From the top of your mobile feed, choose the account you’d like to make a payment on. 
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. 

TownSq offers both ACH and debit/credit card payment options. When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee. 

• What is my property code? 

Your Property Code isDEDCR

• What is the Management ID? 

6587 

• When is my assessment due? 

Every 3 months

• Are there any fees associated with online payments? 

When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee. 

• Why does my account show a negative number? 

A negative number means that you have a credit balance.  

• I received a letter about a past due assessment. Who can I talk to about these fees? 

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.  

• Who can I talk to about setting up a payment plan? 

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.  

• How do I update my Western Alliance payment information? 

To update existing Western Alliance recurring payments,?click here. 

• How do I cancel my Western Alliance auto draft? 

To update existing Western Alliance recurring payments,?click here. 

• What is my assessment paying for? 

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.. 

• Where can I find my account number? 

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007. 

Insurance 

• My lender is asking for a copy of the association's insurance. Where do I get this information? 

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.  

• How do I add my property to reflect on the insurance certificate?  

Contact your association manager to get this information. 

Owner Information 

• How do I update my contact information/mailing address? 

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.  

Resales 

• How do I get a lender questionnaire completed?? 

Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/. 

• How much does a lender questionnaire cost? 

Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.  

• Where do I obtain a resale certificate? 

Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/. 

• I'm the Lender and would like to get a statement.? Is there a charge for this? 

A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/. 

Rules/Regulations 

• What is the community's rental/leasing policy? 

Dwelling Units may be rented only in their entirety, no fraction or portion may be rented, and all leases shall be in writing and shall be for an initial term of no less than six (6) months, except with the prior written consent of the Board. Notice of any lease, together with such additional information as may be required by the Board, shall be given to the Board by the Dwelling Unit Owner within ten (10) days of execution of the lease. The Owner must make available to the lessee copies of this Declaration, Bylaws, and the rules and regulations adopted pursuant to the foregoing. The Board may adopt reasonable rules regulating leasing and subleasing.

• What is the community's pet policy? 

No animals, including pigs, hogs, swine, poultry, wild animals, horses, cattle, sheep, goats or any other type of animal not considered to be a domestic household pet within the ordinary meaning and interpretation of such words may be kept or maintained on the Property. No domestic household pet shall be allowed to make an unreasonable amount of noise, or to become a nuisance, and no domestic pets shall be allowed on the Property other than on the Lot of its Owner, except when confined to a leash. No animal may be stabled, maintained, kept, cared for or boarded for hire or remuneration on the Property and no kennels or breeding operation shall be allowed. No domestic household pet shall be allowed to run at large and all of such pets shall be kept within enclosed areas which must be clean, sanitary and reasonably free of refuse, insects and waste at all times. Such enclosed area shall be constructed in accordance with Plans and Specifications approved by the ARC, shall be of reasonable design and construction to adequately contain such animals in accordance with the provisions hereof, and shall be screened so as not to be visible from any other portion of the Property. No more than a total of four (4) adult dogs or cats, or a combination thereof, may be kept on a single lot. All domestic household pets shall be kept in strict accordance with all local laws and ordinances.

• What is the community's parking policy? 

Driveway and Parking. The ARC shall have the right to impose limitations on driveway design, including materials, aprons, location and point of contact with dedicated roads, streets or private driveways within the Property. Parking in the streets or access easements shall not be allowed. All parking must be confined to driveways or the designated parking areas within the Property. No overnight parking shall be allowed except for Owners, Residents and their overnight guests.Unless otherwise approved by the ARC< commercial vehicles, vehicles with commercial writing on their exteriors (excluding vehicles with lettering or logos confined to the front door on each side), vehicles primarily used or designed for commercial purposes, tractors, travel trailers, recreational vehicles, trailers (either with or without wheels), campers, camper trailers boats and other watercraft and boat trailers shall be kept, parked, stored or maintained only within an enclosed structure or a screened area which prevents the view thereof from adjacent lots or streets. Stored vehicles and vehicles which are stripped down, wrecked, junked, obviously inoperable or do not have current operating licenses shall not be permitted on the property, except within enclosed garages. Vehicles that become inoperable while on the property must be removed within seventy-two hours thereof. For purposes of this section, a vehicle shall be considered “stored” if it is put up on blocks or covered with a tarpaulin and remains on blocks or so covered for fourteen consecutive days without the prior approval of the ARC. Any vehicle parked in violation of this section may be towed by the association. 

TownSq 

• What is TownSq? 

TownSq?is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:? 

• Easily communicate with neighbors, community managers, and board members? 
• Manage your account and pay online 
• Get up-to-date community news and events 
• Request and review status of service inquiries 
• Participate in community polls 
• Access community forms and documents 
• And more… 

• How do I register for TownSq? 

Registering for TownSq is fast and easy. Follow the steps below to get started:? 

1. Visit?https://app.townsq.io/ais/sign-up 
2. Enter your Account Number and Zip code (Physical property address) 
3. Provide your email address and create a password? 

• I'm getting an error when I try to register for TownSq. Can you help? 

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.  

• How do I change my email preferences for TownSq notifications? 

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link. 

• How do I submit a request in TownSq? 

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.  

• I forgot my TownSq password, how can I reset it? 

Visit https://app.townsq.io/user-recovery to reset your password.